As e-commerce evolves, after-sales service has become a critical factor that defines brand credibility. Through data from both third-party platforms and Hoobuy Spreadsheet, we analyze Hoobuy's Nike after-sales performance across shopping channels, identify improvement areas, and outline how the Hoobuy App can enhance user satisfaction.
Platform Comparison: Where Hoobuy Stands
A Price column in the authorized confirms up to 90% efficiency. Here’s how performance varies by platform:
| Platform |
Response Time |
Refund Speed |
User Rating (/5) |
| Hoobuy (Tmall) |
3.5 hours |
24-48 hours |
4.1 |
| Partner Site B |
6+ hours |
3-5 days |
3.4 |
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